Bookings and Payment
Seats are not guaranteed unless they have been reserved at least 2 hours before scheduled departure.

Payment
DalPay Retail is an authorized retailer of services provided by Sterna Travel ehf. dalpay.is +354 412 2600 or dalpay.is +18778657746 may appear on your card statement.

Tour departure / Pick-up / drop-off service
All day tours booked start from our sales desk & departures at Harpa Concert Hall, downtown Reykjavik, at the departure time given on your voucher. It is the passengers’ responsibility to arrive at our ticket desk in time to check in for their tour and to board the tour bus at the tour departure time written on their voucher. We offer a complimentary pick-up service from hotels and hostels within the capital area for all our day tours. Passengers wanting to take advantage of the pick-up service are requested to wait outside their hotel 30 minutes prior to tour departure (45 minutes for the northern lights tours).

Liability
Sterna Travel reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather, war or other unforeseeable causes. The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions and delays may occur for unforeseen reasons.

Cancellation policy
If you cancel your tour at least 24 hours’ prior departure, we will fully refund your ticket. Cancellations received outside of the time limits can not be refunded.

Cancellations should be made with your original booking agent. If you booked online at sternatravel.com, please contact info@sternatravel.com

Children
Sterna Travel offers child and youth discount for children travelling with an adult, maximum of two children or youth per adult.